Who this guide is for & how to use it

This guide is written for everyone involved in a memorial service, from planners to operators to family members.

Funeral directors and arrangers will learn how to create events, set access, invite family contributors, and manage approvals.

Chapel and venue staff will find checklists to prepare rooms, audio, and network.

Operators and AV technicians can follow day-of run sheets, encoder notes, and troubleshooting steps.

Celebrants will find on-camera pointers and timing cues.

Family contributors get simple directions for uploading photos, videos, or messages.

Viewers can quickly understand how to join respectfully from any device.

The knowledge base is organized by lifecycle: Before the Service (planning, branding, access), During the Service (going live, overlays, monitoring), and After the Service (publishing, highlights/minis, reports). Each article is outcome-focused, with short steps, screenshots, and checklists. If you’re new, start with “Getting Started” and the “Operator Day-of Checklist.”

If you’re preparing a service this week, jump to “Go Live” and “Publish VOD.” Use the search bar for tasks (“enable access code”, “upload logo”, “approve tributes”). Links to related topics appear at the end of each article.